Issues and Crisis Management
Staying on course beyond the chaos.
Your crisis is bound to happen – it’s just a matter of time. Our expertise in issues and crisis management is with you every step of the way. From meticulous preparation to real-time management, right through to post-crisis reconstruction, we help you stay the course, preserve the trust of your stakeholders and protect your reputation, whatever the circumstances.
Are you ready for the unexpected?
Do you have a clear plan of action in the event of a sudden crisis?
Do you know what messages to broadcast if a crisis were to occur today?
What ethical approach would you adopt to maintain public confidence?
Are you equipped to respond quickly and effectively to the media?
Is your team trained to distinguish an issue from an impending crisis?
If these questions raise concerns, it’s time to act. Our expertise is here to guide and prepare you.
Our three-phase strategic approach :
Preparation: Anticipate and plan
- Vulnerability assessment
- Drawing up a crisis plan
- Crisis simulations to refine your reflexes
- Setting up an effective crisis unit
Reaction: Act precisely and ethically
- Fast, transparent and ethical communication
- Coordination of actions
- Maintaining stakeholder confidence
Reconstruction: Rebuild on a solid foundation
- Strategic plan to restore reputation
- Correction of negative impacts
- Reinforcing post-crisis image and credibility
Our personalized support
Planning and prevention
Development of risk mitigation strategies
Creation of crisis and emergency plans
Crisis management training for your teams
Implementation of a permanent monitoring system
Crisis communication
Strategic advice for executives
Real-time media monitoring (web, social media)
Preparation of multi-channel messages, including social media
Drafting of press releases and Q&A documents
Development of key messages adapted to each audience
Spokesperson preparation and interview simulations
Spokesperson service and media relations management
Stakeholder management
Identification and mapping of key stakeholders
Establishment of dedicated communication channels
Maintain fluid and continuous communication
Coordination of crisis unit
Maintaining and restoring reputation
Development of a post-crisis communication plan
Support in updating organizational processes
Communication strategies with elected and public officials
Ongoing reputation management throughout the crisis
Our expertise
Our expertise covers a wide range of critical situations
- Health and safety risks
- Operational or cultural problems
- Computer breakdowns and failures
- Negative media coverage
- Restructuring and redundancies
- Legal action and compliance issues
- Persistent rumors and harassment complaints
- Environmental damage
- Deaths and serious accidents
Strengthen your resilience to crises
Find out how our approach to crisis management can strengthen your organizational resilience and consolidate the trust of your stakeholders, even in the most difficult of times.